Customer Care

For help with a journey, email info@savoyexecutive.com or use the Contact form. Include the booking reference where available, but never send card details or identity documents.

Questions about a booking

Send the booking reference, lead passenger name and a concise description of the question.

Changes to an existing booking

Contact Savoy as soon as possible with the journey detail that needs changing. Availability and any revised total remain subject to the booking system.

Airport pickup support

Provide the airport, terminal, flight number and booking reference. Savoy records the flight number, but the current integration does not provide automated live-flight tracking.

Return journeys

Return can be selected in the booking form. For help with either leg, include both dates, times and locations.

Lost property

Describe the item, journey date and vehicle class without sending sensitive personal or payment information.

Payments and receipts

Online card payment is handled by Stripe. Send the booking reference and payment question; never email full card details.

Cancellations and refunds

Read the current Cancellation Policy and contact Savoy with the booking details. Only the approved published rule should be relied on.

Complaints

We take all complaints seriously. Any complaint received will be investigated fairly, including reviewing information from both the customer and driver where relevant.

Driver applications

Use Drive With Savoy for an initial application. Do not send identity, licence or payment documents through the Customer Care route.