Cancellation Policy

The approved cancellation rule

Cancellation at least 24 hours before scheduled pickup: full refund.

This is Savoy’s approved commercial rule for a customer cancellation. The booking reference, scheduled pickup and status recorded by the booking system are used to identify the journey concerned.

Requesting cancellation

Contact Savoy Executive as soon as you decide not to travel. Use Customer Care, the Contact page or email info@savoyexecutive.com. Include:

• the booking reference;
• the lead passenger name;
• the scheduled pickup date and time;
• the pickup and destination; and
• a clear statement that cancellation is requested.

Do not send full card details. Savoy must match the request to the booking record and confirm the resulting booking status.

How the 24 hours is measured

The current approved wording measures notice against the scheduled pickup time in the confirmed booking. “At least 24 hours” includes a request made exactly 24 hours before that pickup time.

Customers should send the request as early as possible and retain the confirmation. If the booking time, time zone or receipt time is disputed, Savoy must review the booking record and the recorded request before confirming the outcome.

Cancellations inside 24 hours and no-shows

Contact Customer Care immediately.

Changing rather than cancelling a journey

A request to change the date, time, route, passenger count, luggage or vehicle is an amendment request. It remains subject to availability and may change the journey total.

The original booking remains authoritative until the booking record or written confirmation shows that the amendment has been accepted.

Refund handling

Where the approved full-refund rule applies, Savoy must confirm the cancellation and arrange the refund through the relevant payment process.

Contact Customer Care with the booking reference if the cancellation was confirmed but the payment record does not reconcile.

Your legal rights

This commercial policy does not remove any rights or remedies available under applicable law.

For the wider booking terms, read the Terms and Conditions. Information about booking and payment records is in the Privacy Policy.